All Purchases made on our online store www.castors-online.co.uk are fully compliant with our standard policy and the quality assurance registration of P & L Industrial Equipment Ltd Britannia House, Unit 3 Edwin Road Manchester M11 3ER. You can return any goods to us if they are not totally to your satisfaction or are defective in any way. You will receive a full refund on the payment method you have used by the secure WORLD PAY System. All faulty equipment will be recorded in our non compliance system in addition to any Customer complaint. You are encouraged to contact us by Telephone at 0161 273 2626 or by E-Mail at sales@castors-online.co.uk and your complaint will be treated in the strictest confidence. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

You can request a Return Note by simply sending an E-Mail to sales@castors-online.co.uk or return any goods for refund with a copy invoice or even the date and post code details. We offer a complete no quibble money back guarantee.