P&L- castors-online.co.uk operate TQM Total Quality Management. As we aim to offer the finest service & product in the UK. Please feel free to make any comments you may have if you receive the good service I expect which are appraised and reviewed via the contact me button and mark for my personal attention Russell Jones (Group Managing Director) Also should you feel that the experience you have had as a customer fell below your expectations please also contact me also via the contact me button.
P & L Industrial Equipment Castors-online.co.uk are certified to the stringent quality assurance aims of ISO 9001:2015 as Follows.

Certificate issued By LRQA Lloyds Register Quality Assurance
Quality Management system Standard : ISO9001 2015

Scope of approval : Assembly and stock holding of Industrial Wheels & Castors

Approval Certificate No : ISO 9001 - 0002802

Original Approval : 30th October 1990
Current Certificate : 14th December 2020
Certificate Expiry : 31 August 2023
Certificate Identity Number 10314411

Below are a very small selection of E-Mails sent by our clients

Hi there,

My order, placed on Sunday, arrived safely today, and I've been able to easily sort my wife's chair. Your site was one of the few that I could find the replacements I needed, so a big thank you for your website that gave me the confidence to order and to your sales team for the quick turnaround. I have no hesitation in saying I'd recommend you to anyone,

Best wishes,

Chris.

Sent from my iPad 08 Dec 2020 19:15


From a broken castor on my office chair to fitting new castors in 22 hours! Thanks to an excellent website and notably excellent customer service on the phone, coupled with efficient online ordering system and prompt delivery, I was able to sort out my issue in 22 hours. Thank you for exemplary service.

Terry Morgan to sales@castors-online.co.uk 26 April 09:01



Hi Guys

Excellent service, ordered Monday, arrived Tuesday. Good quality castors at a fair price. Thank you. I won't hesitate to recomend your site.
Paul Kenward.

3oth April at 18:33 sales@castors-online.co.uk

Placed an order 30th November and delivered by 3rd December, including 2 days over the weekend.
What splendid service thanks very much.
Certainly recommend.

4th December at 09.05 sales@castors-online.co.uk

Elizabeth Webb

Many Thanks indeed for dispatching my order so quickly. It arrived yesterdayand the castors are now in use. your products and your customer service are excelent.

22nd January at 17.22 sales@castors-online.co.uk

Sarah Wadey

Castors Online were great to deal with and we are very pleased with the castors. they are exactly as advertised.

20th January at 11.40 to russ@castors-online.co.uk

Thanks For supplying the castors which arrived next day and are now fitted and working

best wishes

Dr Anthony J France

18th November at 09:38 to sales@castors-online


I got replacements. Thanks for all the good service.

Kind Regards

Eduan

18th November at 09;49 to sales @castors-online.co.uk

Many Thanks Mandy The fifth castor arrived just as I had completted the other four yesterday afternoon. I now have a computer chair that no longer gets clogged down by the carpet

Best wishes
Mike Welch

19th November at 06:27 to sales@castors-online.co.uk

Castors Received, thank you very much, your help is greatly appreciated

David 28th Jan @11.12 to sales@castors-online.co.uk

Th castors have arrived and they are ideal for the job. Thank you for the kind help and understanding, it is much better dealing with family firms than large impersonal companies

Oswald 8th Jan @ 18.50 to sales@castors-online.co.uk


Bill G*&% to sales@castors-online.co.uk 02 march 14;54

I was hugely impressed by the way Castors Online does business when I spoke to Russ about an apparent malfunction on their web site when I attempted to place my first order.

This company obviously takes its customers very seriously and deserves the success it clearly enjoys when reading the comments of other customers.

Thank you my order your website, customer service and next day delivery were excellent

R Emberton 13th may to sales@castors-online.

Thank you very muck for your quick reply. I have just ordered them. What a very helpful company you are. Jan

janet&******@hotmail.com to sales@castors-online.co.uk


Thank you so much for your fantastic service. castors ordered on-line on saturday arrived today (tuesday). A slight issue (my fault) was recified immediately.

malcom.****@btinternet.com 22 Dec 13:30 to sales@castors-online.co.uk